Effective Date: October 16, 2025

Welcome to TravelBuilderPro (https://travelbuilderpro.com). By using our website and services, you agree to comply with the following terms.

1. Overview

TravelBuilderPro is a professional travel agency SaaS platform designed to help travel agencies create multi-language itineraries, manage clients and leads, organize suppliers, and generate branded travel proposals.

Users can sign up for a free trial, after which a subscription is required for continued use.

2. Accounts

To use TravelBuilderPro, you must provide accurate information, including your organization name, contact details, and payment information.

By subscribing, you agree to pay any applicable fees based on our per-seat billing model. Each user seat requires a separate subscription fee.

3. Free Trial & Subscriptions

New users are eligible for a 7-day free trial. After the trial period, a subscription is required to access TravelBuilderPro's features. Subscriptions are billed per user seat on a monthly or annual basis.

If no subscription is started after the free trial, your account will be suspended and all data (including client contacts, trips, itineraries, and settings) may be deleted after 30 days of inactivity.

4. Data Collection

TravelBuilderPro collects and stores the following types of data:

• Account Information: Organization details, user names, email addresses, and billing information
• Client Data: Contact information, travel preferences, trip details, and payment records that you input into the platform
• Usage Data: Non-personal data including cookies, IP addresses, and analytics to improve our services

All data is stored securely using industry-standard encryption and access controls. For more details, please refer to our Privacy Policy.

5. GDPR Compliance and Data Processing

TravelBuilderPro is fully compliant with the General Data Protection Regulation (GDPR). As a user of TravelBuilderPro, you acknowledge that:

Data Controller vs. Data Processor Roles

• You (the travel agency) are the data controller for all client and travel data you input into TravelBuilderPro
• TravelBuilderPro acts as a data processor, processing data on your behalf according to your instructions

 Your Responsibilities as Data Controller

 As the data controller, you are responsible for:

• Obtaining Consent: You must obtain explicit consent from your clients before collecting and processing their personal data
• Providing Information: You must inform your clients about what data is collected, why it's collected, and how it will be used
• Honoring Data Subject Rights: You must respond to client requests for data access, correction, deletion, or portability
• Legal Compliance: You must ensure your use of TravelBuilderPro complies with applicable data protection laws in your jurisdiction

 TravelBuilderPro's Responsibilities as Data Processor

 TravelBuilderPro will:

 - Process Data as Instructed: We only process your data according to your instructions and this agreement

 - Ensure Data Security: We implement appropriate technical and organizational measures to protect your data

 - Assist with Compliance: We will assist you in meeting your GDPR obligations, including providing data export tools

 - Maintain Confidentiality: We will not access, use, or disclose your data except as necessary to provide services or as required by law

 - Support Data Subject Requests: We provide tools to help you respond to data access, deletion, and portability requests

 For debugging or support purposes, particularly when assisting users with issues they report, authorized TravelBuilderPro personnel may need to access specific account data to diagnose and resolve

 problems effectively.

6. Intellectual Property

 Content Ownership

• Your Content: You retain all rights to the travel itineraries, client data, branding materials, and content you create using TravelBuilderPro
• Our Platform: TravelBuilderPro retains all rights to the software, platform features, and underlying technology
• License: By using TravelBuilderPro, you grant us a limited license to host, store, and process your content solely for the purpose of providing our services

7. User Responsibilities

 You agree to:

• Use TravelBuilderPro only for legitimate travel agency business purposes
• Not use the platform for any illegal activities or to transmit spam or malicious content
• Maintain the confidentiality of your account credentials
• Not attempt to reverse engineer, hack, or compromise the platform's security
• Comply with all applicable laws and regulations in your jurisdiction

8. Service Availability

TravelBuilderPro strives to maintain 99.9% uptime. However, we do not guarantee uninterrupted access and may perform scheduled maintenance with advance notice. We are not liable for any downtime or service interruptions beyond our reasonable control.

9. Termination

 Account Cancellation

• You may cancel your subscription at any time through your account settings
• Upon cancellation, you will retain access until the end of your current billing period
• You may export your data at any time before or after cancellation
• After 30 days of account inactivity following cancellation, your data may be permanently deleted

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

10. Limitation of Liability

TravelBuilderPro is provided "as is" without warranties of any kind. To the maximum extent permitted by law, TravelBuilderPro shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from your use or inability to use the service

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Payment and Billing

• Subscriptions are billed automatically on a recurring basis (monthly or annually)
• Payment is processed through Stripe, our secure payment processor
• You are responsible for maintaining valid payment information
• Failed payments may result in service suspension
• Refunds are provided at our discretion and typically limited to billing errors

12. Updates to Terms

We may update these terms from time to time to reflect changes in our services or legal requirements.

Your continued use of TravelBuilderPro after changes take effect constitutes acceptance of the updated terms.

13. Governing Law

These Terms of Service are governed by the laws of Spain. Any disputes arising from these terms or your use of TravelBuilderPro shall be resolved in the courts of Madrid - Spain.

14. Contact Information

If you have any questions about these Terms of Service, please contact us.